Terms & Conditions
RPM Guiding terms and conditions
1.Bookings and Cancellation
*Cancellation insurance is strongly recommended to avoid any disagreement or financial losses to either party.
For bookings less than one calendar month in advance, full payment is required. This is non-refundable.
For bookings more than one calendar month in advance, a deposit of 50% of total price is required to confirm your booking. This deposit is non-refundable.
The balance is due one calendar month before the first guiding day. Once this due date has passed, the balance is non-refundable.
2. The right to cancel a booking is reserved. This would be for unavoidable circumstances only and in this case a full refund will be offered, alternative dates or a replacement guide/instructor arranged. If a course fails to attract enough people the course may be cancelled with a full refund offered or an alternative course offered. The course is guaranteed to run if it has not been cancelled one calendar month before the commencement date.
3. Insurance. Cancellation, medical, repatriation and rescue insurance for unrestricted mountaineering, ski-touring or off-piste skiing (accordingly) in Europe is your own responsibility and is mandatory.
Insurance against injury or death and loss of earnings is strongly recommended.
4. If for any reason the guide cannot fulfil the contract (due to illness) we shall either refund your money or find another guide to replace him or her.
5. The guide will endeavour to complete the itinerary proposed but must reserve the right to change this for reasons of safety or in the case of bad weather or snow conditions.
6. Each person booking on a course of for private guiding must read and accept these conditions.
7. Loaned or hired equipment must be returned in a reasonable condition or the repair or replacement cost will be charged.
8. No liability can be accepted for services provided by a third party even if it is recommended or arranged by RPM Guiding. All guides working with RPM Guiding will have their own professional indemnity and negligence insurance.
9. If you have reason to complain about a service that is provided you are expected to raise it at the time or as soon as possible during your trip to give time to try and solve the problem. If the complaint is unresolved to your satisfaction during the trip, please put it in writing within 28 days.
10. RPM Guiding accepts no liability for the consequence of strikes, riots, acts of war or terrorism, disease outbreaks, government intervention, natural disasters or adverse weather conditions. If there is such an occurrence, we will try to offer an alternative itinerary in the first instance. However, if this is not possible or desirable to the client, we cannot refund fees paid.
11. By booking you agree to abide by instructions and decisions made by the guide regarding individuals and the group as a whole. RPM Guiding, or a guide working with RPM Guiding, reserves the right to exclude individuals from a planned activity on the grounds of health, safety or the success and enjoyment of the rest of the party. Any individuals so excluded are not entitled to a refund. Any individual contravening the decisions or advice of their guide, or undertaking independent mountain activities during the course, shall forfeit all protection and duty of care from the guide.
12. It is essential that RPM Guiding is informed at time of booking of any medical condition, medication or health issues which may affect your ability to take part in mountain activities or perform physical work at high altitude.
13. All information contained within our website and other publicity is of guidance only. Whilst making every effort to ensure accuracy we cannot be responsible for any inaccuracies or alterations beyond our control.
14. Clients have the right to transfer their booking to another person who satisfies all conditions for the course (including health, fitness and experience requirements).
15. Whilst we maintain high professional standards of client care and safety, you must realise and accept that climbing, mountaineering, skiing and snowboarding take place in remote and hazardous mountain terrain. All clients must be aware that taking part in such activities involve an acceptance of objective risks and taking responsibility for ones own actions.